Balancing stronger account security with a clear, intuitive customer experience.
Project Overview
Role: Senior Experience Designer
Platforms: Web and native apps
Partners: Product, Engineering, UX Writing, InfoSec
Focus: Authentication, MFA, edge cases, vendor integration, cross-platform flows
As Prosper modernized its authentication platform, I helped redesign key sign-in and account-security experiences across web and mobile. The challenge was introducing stronger security requirements without creating unnecessary friction for existing customers—particularly those whose accounts did not contain all of the information required by the new experience.
I mapped key user states and edge cases, then worked closely with product and engineering to determine how customers could be progressively guided through authentication, account verification, and recovery. My designs focused on making security requirements understandable, maintaining continuity with the broader product experience, and providing clear guidance when additional customer action was required.
Because a good portion of the experience was powered by a third-party platform, I also worked within technical and customization constraints to create an experience that felt consistent with the company's design system across responsive web and mobile.
Outcome
The resulting experience supported the transition to a more modern authentication platform while introducing stronger account-security capabilities and maintaining a clear, cohesive customer experience.
Old Prosper Credit Card native app login screens.
Auth0's Universal Login white label templates.
Prosper's updated brand as shown on their landing pages for prosper.com.
I designed the new login screens to align with Prosper's recent release of their new brand style.
